At Traimba Home Made, we are committed to providing high-quality products and ensuring customer satisfaction. If you encounter any issues with your purchase, please refer to the policy below for exchanges, returns, and refunds.

1. Exchange and Return Policy

We have a 5-day exchange/return policy, meaning you can request a replacement or return within 5 days of receiving your item.

Eligibility for Exchange/Return:

To be eligible for an exchange or return:

• The item must be in the same condition as when you received it, unused, and in its original packaging.
• The invoice must be provided at the time of return pickup.
• Products that have been used or tampered with will not be eligible for exchange or return.

Exchanges/Returns are Allowed in the Following Cases:

• The product was damaged during delivery.
• You received the wrong item.
• The product was not sealed properly at the time of delivery.
• The product was expired at the time of delivery.

If your return is approved, we will arrange a pickup of the product from the delivery address and notify you of the expected pickup date.

Exchange Timeline:

The replacement product will be delivered within 3-5 days after the return pickup is completed.

Reporting Issues:

For any delivery-related discrepancies, please contact us within 48 hours of the order being marked as delivered.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund request.

• If approved, your refund will be processed to your original payment method.
• Refunds generally take 5-7 business days to reflect in your account.

3. Damaged or Missing Items

If you receive a damaged product or if an item is missing, please notify us within 2 days of delivery.

For Damaged Items:

Please email us at [Insert Email Address] with the following:

• Order number.
• Image of the invoice.
• 1 clear image of the outer box.
• 2 clear images of the damaged product(s).
• Unboxing video showing the damage.

For Missing Items:

Email us at [Insert Email Address] with:

• Order number.
• Image of the invoice.
• 1 clear image of the outer box.
• 2 clear images of the opened box showing received items.
• Unboxing video showing all received items.

We will replace or resend the affected item promptly after verification.

4. Cancellation Policy

• Orders can be canceled only if the product has not yet been shipped.
• If a cancellation request is approved, a full refund will be issued to your original payment method.
• Traimba Home Made reserves the right to cancel any order for reasons such as stock unavailability, pricing errors, or issues with the customer-provided information.

5. Exceptions

• Variations in taste, texture, color, or aroma are not considered defects, as our products are natural and handmade, resulting in slight batch differences.
• Quality issues due to improper storage after delivery are not eligible for exchange, return, or refund.

6. Contact Us

For any return, refund, or cancellation queries, please contact us:

Company Name: Traimba India
Brand Name: Traimba Home Made
Address: #272, Kodathi Wipro SEZ, Sarjapur Main Rd, Bengaluru, Karnataka 560035
Contact Number: 9845323831 / 9916874383

We are here to assist you and ensure a satisfactory resolution for any issues.